Check-in at 2 pm ~ check-out by 10.30 am. In case of early arrival, you can leave your luggage in the luggage room. For arrivals after 9 p.m., we kindly ask you to inform us by e-mail or phone call.

The reservation is confirmed upon receipt of the deposit, amounting to 30% of the total stay, and with subsequent written confirmation of payment, which can be made on our website, by Visa or MasterCard, or by bank transfer.
In case of cancellation, late arrival or early departure the deposit will not be returned!
We would like to inform you that from 01.01.2024 a tourist tax of € 3.40 per day per person (over 14 years of age) is obligatory in all hotels in South Tyrol.

In case of cancellation, late arrival or early departure a cancellation fee will be charged. We therefore recommend that you take out travel insurance.

In case of cancellation the following conditions apply

• within 30 days before the arrival date 30% of the total amount of the stay will be charged;
• from 29 to 15 days before the arrival date 50% of the total amount of the stay;
• from 14 to 3 days before the arrival date 70% of the total amount of the stay;
• from 2 days before the arrival date of the total amount of the stay;
• no show, late arrival or early departure 100% of the total amount of the stay.

We also remind you that in case of cancellation without insurance, the deposit will NOT be returned for any reason.

Children staying in their parents’ room enjoy the following reductions on the adult price

• children up to the age of 2: free of charge
• children from 2 to 6 years of age: -50%.
• children from 6 to 12 years: -30%.
• children after the age of 12: -20%.

In summer we only accept small dogs on request, with an extra charge of 25.00 euro per day.
Dogs are not allowed in the common areas and the restaurant (neither at breakfast nor dinner).
During the winter season, we do not accept dogs.

Cash, Visa, MasterCard and Eurocard

Exclusive for guests of accommodation facilities that are members of a Val Gardena Tourism Association: free use of all buses with the Val Gardena Mobil Card.